What to Do After a Car Accident: Najm Reporting Steps

Table Of Contents:

  • What should you do in the first minutes after a traffic accident?
  • What are the Najm reporting steps after an accident?
  • When should you call the traffic police instead of Najm?
  • How do you document the accident and the damage with photos?
  • What should you check on your car after a minor accident before driving on?
  • Why might sensors and cameras need calibration after a repair?
  • What should you follow up with Najm and the repair workshop after an accident?
  • What are the common mistakes after a traffic accident?
  • Frequently asked questions about traffic accidents and Najm reporting

If you are involved in a traffic accident, God forbid, start with safety: stop in a safe place, turn off the engine and switch on the hazard lights, place the reflective triangle at a safe distance, then photograph the accident from all directions and have your ID, driving licence and vehicle registration (istimara) ready. Then report to Najm on the toll-free number 199033 if there are no injuries and at least one party to the accident holds a valid insurance policy. If there are injuries, or an insurance policy is not available for every party to the accident, call the traffic police on 993, and call the ambulance on 997 when there are injuries. Below are the Najm reporting steps as the company publishes them, the cases it does not handle, and what to check on your car after the accident.

What should you do in the first minutes after a traffic accident?

Your safety and the safety of those with you come before anything else. Najm's car accident advice page (in Arabic) summarises the first steps as follows:

  1. Before getting out of the vehicle, make sure that leaving it will not put you in danger, and keep away from the lane of passing cars.
  2. Turn off the vehicle's engine and switch on the hazard lights to warn other drivers.
  3. If you have a reflective triangle, place it at a safe distance from the vehicle.
  4. Check on the people with you and those in the other car; if there are injuries, call the traffic police on 993 and the ambulance (Red Crescent) on 997.
  5. Stay at the accident scene and wait for the response teams to arrive, and avoid acting on any personal opinions or assessments from bystanders.

Najm's guidance explains that staying at the scene protects your rights and the rights of others, and that leaving it may expose you to additional violations and fines. If a fire breaks out, God forbid, it advises using the fire extinguisher safely, not using water to put the fire out, and turning off the engine and getting out of the vehicle.

 

What are the Najm reporting steps after an accident?

Najm's accident reporting procedures page (in Arabic) sets out what is needed to report after stopping in a safe place:

  1. Making sure there is valid insurance from a licensed insurance company.
  2. If the accident results from natural disasters or fire, you must have comprehensive insurance on the vehicle to report it to Najm.
  3. Preparing the official documents: ID, driving licence and vehicle registration (istimara).
  4. All parties involved in the accident must be present.
  5. Reporting the accident through one of Najm's channels, including the toll-free number 199033.

The company states that the Najm investigator uses a body camera to document the facts of the accident to protect the rights of all parties, and that it handles accidents without charging the parties to the accident. It also offers the Najm smartphone app for faster electronic procedures.

These procedures may be updated from time to time, so confirm the latest steps on Najm's website or official app before relying on them.

 

When should you call the traffic police instead of Najm?

Najm does not handle every accident; according to its official page, it does not take on the following cases:

  • No valid insurance for all parties to the accident.
  • An accident caused by natural disasters or fire when the vehicle has third-party insurance rather than comprehensive cover.
  • Injuries or a death, God forbid.
  • Criminal accidents.
  • One of the parties is absent or has fled the accident scene.
  • Accidents that happen outside the cities or geographic areas Najm covers.

These accidents can be reported to the authorities Najm lists. These are the contact numbers on its pages:

Authority Number What Najm's guidance says
Najm (toll-free number) 199033 Reporting the accidents Najm handles
Traffic Accidents 993 When there are injuries, or an insurance policy is not available for every party to the accident
Ambulance (Red Crescent) 997 When there are injuries
Unified Operations 911 Listed for accidents Najm does not handle
Civil Defense 998 Listed for accidents Najm does not handle
Road Security 996 Listed for accidents Najm does not handle

 

How do you document the accident and the damage with photos?

Najm advises photographing the accident from all directions so you can refer to it when needed. To make the photos genuinely useful, take them in this order, without standing in the traffic lane:

  • A wide shot from a distance showing where the cars are on the road, the lanes and nearby signals.
  • Photos of each car from the front, rear and both sides, then close-ups of every damaged area however small, such as the bumper, lights, wheels and mirrors.
  • A photo of the number plates of the vehicles involved, and of any parts scattered on the ground.
  • A photo of the ground under your car if you notice a fluid leak.
  • A photo of the dashboard if warning lights come on after the accident.
  • Keep the photos unedited, note the time and place of the accident, and photograph the damage again when the car enters the workshop.

 

What should you check on your car after a minor accident before driving on?

Once the procedures are finished, do not assume the car is sound just because the visible damage is small; a light impact can affect parts behind the bumper or the tyres. Check the following with the car parked in a safe place:

  1. Lights and indicators: switch on the headlights, rear lights, indicators and brake lights, and make sure they work and their lenses are not broken.
  2. Tyres and wheels: look for a cut or bulge in the tyre sidewall, a bent wheel, or a tyre rubbing against the wheel arch when you turn the steering.
  3. Leaks: look under the car, as radiator coolant, oil or a smell of petrol is a sign not to drive.
  4. Dashboard warning lights: start the car and notice whether a warning light stays on, such as the temperature, airbag or brake light, and learn its meaning in the guide to dashboard warning lights and their meanings.
  5. Body and doors: make sure the bonnet, boot and doors close properly, the mirrors are secure, and no part is hanging loose that could fall off while driving.
  6. The first short distance: drive slowly in a safe place, and notice whether the steering pulls to one side, or unusual vibrations or rubbing noises appear.

If the airbags deployed, you notice a leak or a smell of fuel, a red light stays on, or the steering feels abnormal, do not keep driving, and ask for a tow truck to take the car to the workshop.

 

Why might sensors and cameras need calibration after a repair?

Many modern cars place radar and parking sensors in the bumper or behind the front grille, and the driver assistance camera behind the windscreen. So repairing or replacing the bumper, replacing the windscreen, or adjusting the wheel alignment after an accident can change the angle of these sensors even slightly, and they then need calibration according to the manufacturer's instructions.

  • Ask the workshop before the repair: does the work include calibrating the sensors and camera after fitting?
  • After collecting the car, notice whether an error message appears for the assistance systems, warnings appear where they should not, or the parking sensor alerts disappear.
  • Do not rely on the assistance systems after the repair until you are sure they work normally.

You will find an explanation of these systems, the limits of their sensors and when they need calibration in our article on ADAS driver assistance systems.

 

What should you follow up with Najm and the repair workshop after an accident?

Najm's website offers services to follow up an accident after it has been handled, including:

  • Viewing your accidents and their details.
  • Issuing reports and documents.
  • Amending the accident data.
  • Objecting to the accident liability ratio, or adding damage or a party.
  • Browsing your insurance record and the information it provides about your claims, accidents and vehicles.

When the car is repaired, keep a copy of the report and photos of the damage before and after the repair, and review the quality of the bodywork and paint when you collect it; our article on what it means when a car has been repaired helps you notice colour differences and uneven gaps between panels.

 

What are the common mistakes after a traffic accident?

  • Getting out of the car into the traffic lane, or standing behind it without switching on the hazard lights and placing the reflective triangle.
  • Leaving the scene before the response teams arrive or before all parties are present.
  • Taking only a close-up of the damage without wide shots showing where the accident happened.
  • Driving on despite a leak or a red warning light.
  • Not having a fire extinguisher and a first aid kit in the car, both of which Najm advises keeping.

 

Frequently asked questions about traffic accidents and Najm reporting

  1. Do the parties to the accident pay for Najm to handle it? No, the company states that it handles accidents without charging the parties to the accident.
  2. Which documents are needed for the report? Your ID, driving licence and vehicle registration (istimara), and all parties to the accident must be present.
  3. Does Najm handle an accident caused by fire or a natural disaster? This requires comprehensive insurance on the vehicle; if it only has third-party cover, this is one of the cases Najm does not handle.
  4. What do I do if the other party flees the accident scene? A party being absent or fleeing is one of the cases Najm does not handle, and you can report through the authorities it lists, such as Unified Operations on 911 or Traffic Accidents on 993.
  5. How can I make sure a used car I plan to buy has not had a serious accident? Ask the seller about the car's history, have it inspected by a trusted inspection centre, look for signs of bodywork and paint repairs, and follow our vehicle inspection tips before buying a used car.

 

In short: your safety first, then the hazard lights and the reflective triangle, then the photos and documents, then reporting through Najm on 199033, or calling the traffic police on 993 when there are injuries or an insurance policy is not available for every party. Do not keep driving before checking the lights, tyres, leaks and dashboard warning lights, and make sure the sensors are calibrated after a bumper or windscreen repair.

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