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If you are involved in a traffic accident, God forbid, start with safety: stop in a safe place, turn off the engine and switch on the hazard lights, place the reflective triangle at a safe distance, then photograph the accident from all directions and have your ID, driving licence and vehicle registration (istimara) ready. Then report to Najm on the toll-free number 199033 if there are no injuries and at least one party to the accident holds a valid insurance policy. If there are injuries, or an insurance policy is not available for every party to the accident, call the traffic police on 993, and call the ambulance on 997 when there are injuries. Below are the Najm reporting steps as the company publishes them, the cases it does not handle, and what to check on your car after the accident.
Your safety and the safety of those with you come before anything else. Najm's car accident advice page (in Arabic) summarises the first steps as follows:
Najm's guidance explains that staying at the scene protects your rights and the rights of others, and that leaving it may expose you to additional violations and fines. If a fire breaks out, God forbid, it advises using the fire extinguisher safely, not using water to put the fire out, and turning off the engine and getting out of the vehicle.
Najm's accident reporting procedures page (in Arabic) sets out what is needed to report after stopping in a safe place:
The company states that the Najm investigator uses a body camera to document the facts of the accident to protect the rights of all parties, and that it handles accidents without charging the parties to the accident. It also offers the Najm smartphone app for faster electronic procedures.
These procedures may be updated from time to time, so confirm the latest steps on Najm's website or official app before relying on them.
Najm does not handle every accident; according to its official page, it does not take on the following cases:
These accidents can be reported to the authorities Najm lists. These are the contact numbers on its pages:
| Authority | Number | What Najm's guidance says |
| Najm (toll-free number) | 199033 | Reporting the accidents Najm handles |
| Traffic Accidents | 993 | When there are injuries, or an insurance policy is not available for every party to the accident |
| Ambulance (Red Crescent) | 997 | When there are injuries |
| Unified Operations | 911 | Listed for accidents Najm does not handle |
| Civil Defense | 998 | Listed for accidents Najm does not handle |
| Road Security | 996 | Listed for accidents Najm does not handle |
Najm advises photographing the accident from all directions so you can refer to it when needed. To make the photos genuinely useful, take them in this order, without standing in the traffic lane:
Once the procedures are finished, do not assume the car is sound just because the visible damage is small; a light impact can affect parts behind the bumper or the tyres. Check the following with the car parked in a safe place:
If the airbags deployed, you notice a leak or a smell of fuel, a red light stays on, or the steering feels abnormal, do not keep driving, and ask for a tow truck to take the car to the workshop.
Many modern cars place radar and parking sensors in the bumper or behind the front grille, and the driver assistance camera behind the windscreen. So repairing or replacing the bumper, replacing the windscreen, or adjusting the wheel alignment after an accident can change the angle of these sensors even slightly, and they then need calibration according to the manufacturer's instructions.
You will find an explanation of these systems, the limits of their sensors and when they need calibration in our article on ADAS driver assistance systems.
Najm's website offers services to follow up an accident after it has been handled, including:
When the car is repaired, keep a copy of the report and photos of the damage before and after the repair, and review the quality of the bodywork and paint when you collect it; our article on what it means when a car has been repaired helps you notice colour differences and uneven gaps between panels.
In short: your safety first, then the hazard lights and the reflective triangle, then the photos and documents, then reporting through Najm on 199033, or calling the traffic police on 993 when there are injuries or an insurance policy is not available for every party. Do not keep driving before checking the lights, tyres, leaks and dashboard warning lights, and make sure the sensors are calibrated after a bumper or windscreen repair.